IT Help Desk Specialist

  • Acting as the first line of service to customers, logging tickets via phone calls, emails and tickets from a monitoring system
  • Resolving 1st line incidents answering and resolving customer queries to a high standard
  • Responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner
  • Installing and Configuring network hardware like network switches and wireless access points
  • Upgrading and repairing computer networks
  • Troubleshooting network issues
  • Escalate trouble incidents and work requests in line with departmental SLAs and procedures
  • Ensuring tickets are logged correctly whilst performing proactive and preventative maintenance
  • Bachelor degree in Computer Engineering
  • Minimum 5 years of work experience in a similar position
  • Microsoft Windows Active Directory, MS Exchange 2013 ECP, basic CISCO IPT Support
  • Recommended certification required: Cisco CCNA
  • Good customer service experience and skills
  • 1St line support and remote troubleshooting experience
  • Windows Server 2008/2012/2016 administration and configuration
  • Active Directory administration
  • Remote support of users in a virtual environment
  • Management of Cisco and HP network switches

Deadline for applications – May 31, 2019.
Only shortlisted candidates will be invited to further steps of the recruitment process.


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