Customer Services Assistant (Port Baku Mall)

  • Greet and direct guests upon arrival, provide them with information they need and answer other questions as best they can;
  • Provide customers with information brochures;
  • Identify interested and qualified customers in order to provide them with additional information;
  • Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
  • Deal directly with customers either by telephone, e-mail or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints
  • Communicate and coordinate with internal departments
  • Manage issue of lost car parking tickets
  • Preparation of daily base reports (lost and found, work permit list and etc.)
  • Good customer service skills
  • Good organizational skills
  • Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
  • Strong work ethic
  • Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
  • Fluency in Azerbaijani, English and Russian
  • Good IT skills (Word, Excel, Outlook)

Working shifts: 10:00 – 19:00, 13:00 – 22:00 (5 days/week)

Deadline for applications – 15 September 2017.
Only shortlisted candidates will be invited to the further stages of the recruitment process.


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