Customer Service Assistant (Shopping Mall)

  • Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can;
  • Provide customers with information brochures;
  • Identify interested and qualified customers in order to provide them with additional information;
  • Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists, and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
  • Deal directly with customers either by telephone, e-mail or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments, and complaints
  • Communicate and coordinate with internal departments
  • Manage the issue of lost car parking tickets
  • Preparation of daily base reports (lost and found, work permit list and etc.)
  • Female candidates with good customer service and organizational skills
  • Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
  • Strong work ethic
  • Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
  • Fluency in English, Azerbaijani and Russian
  • Good IT skills (Word, Excel, Outlook)
 

Deadline for applications – September 6, 2019.
Only shortlisted candidates will be invited to further stages of the recruitment process.

 
 

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